Acceptable conditions for Returns:
- Wrong product delivered: You ordered a specific product but received some other product
- Expired product delivered: The date of delivery is after the expiry date of the product
- Damaged product delivered: Physical damage/ tampered product or packaging
- Incomplete order: In cases of multiple products ordered in same order or multiple quantity of same product ordered together, a part of the order is not delivered.
Ways to tackle it together:
Step 1 –
- If you have received wrong or expired product(s) delivered, raise a return/ replacement request within 3 days from the date of delivery.
- In case of damaged/ missing product(s), raise a return/ replacement request within 2 hours from the time of delivery, with photograph, video and any other relevant proof. Please raise a request here with order and contact details – firstname.lastname@example.org
Step 2 –
- Give us 2 working days to review your return request.
Step 3 –
- If validated, we shall request you to arrange for a self-ship return via any reliable courier partner to: Anju Pharmaceuticals, 28, Industrial Area, Rau, Indore (MP) – 453331. We will reimburse the courier charges along with the final settlement of the refund/replacement process.
Step 5 –
- After your product(s) is received, we will verify it against the claim and initiate the replacement or refund accordingly. Please note that replacement will depend upon the stock availability.
Under what conditions return/ replacement requests will not be accepted?
- Opened/ used/ altered products.
- Original packaging (mono cartons, labels, etc.) missing.
- The return/ replacement request is generated after 3 days from the date of delivery.
- The damaged/ missing product is reported after 2 hours from the date of delivery.
How are returns processed?
- Once we receive the parcel sent by you, the parcel is then taken to our warehouse where it is checked by our quality control team. Once the product passes the quality control, a refund/replacement is initiated.
Can I cancel my order?
- You can cancel order from CANCEL button from order details page under My account section. You just need to give reason for cancellation, and leave rest on us. OR Please send the Order ID on whatsapp number: 9827030406 (Mon – Fri – 9 am to 6 pm), and we will help you in cancelling the order.
- **Anju Ayurveda reserves the right to cancel any order without pre-confirming the customer at any time and may verify any order before shipping the same to the customer that may include having a verbal or written confirmation from the customer.
- Note – Orders can be only cancelled till the status is “Ready to Ship”.
How will I receive the refund for my cancelled or returned product?
- In case of prepaid orders, money will be returned to the bank account/ credit/debit card or where the payment was made from within 7 business working days.
How long does it take to receive a refund for a cancelled order or returned product?
- We will process your refund within 7 business days in case of cancellation of an order. In case of returns, we will refund the money after the product has been received by our warehouse and post completion of quality check. Please note, this entire process takes 2 weeks after the return has been picked up.
Can I return part of my order?
- No. The order can only be returned in totality.